Shipping policy

Thank you for choosing Voachi. We are committed to delivering your premium footwear safely and securely to your doorstep. Please review our shipping policy below for details on order processing and delivery.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification once your order has been dispatched.

  • Note: During festive seasons or high-volume sale periods, processing may take slightly longer. We appreciate your patience.

2. Free Shipping & Delivery Estimates

We are thrilled to offer 100% Free Standard Shipping on all orders across India!

  • Shipping Cost: ₹0 (Free for all orders)

  • Estimated Delivery Time: 3 to 7 business days depending on your location. Deliveries to metro cities are typically faster, while remote pin codes may take a few extra days.

  • We work with multiple trusted and reputed courier partners to ensure your order reaches you as quickly as possible.

3. Payment Mode (Prepaid Only)

Please note that we currently do not offer Cash on Delivery (COD). All orders must be prepaid through our secure payment gateway at checkout using UPI, Credit/Debit Cards, or Net Banking.

4. Order Tracking

Once your footwear is shipped, you will receive an email and/or SMS notification containing your tracking number and a link to track your package live. Please allow up to 24 hours for the tracking status to update on the courier portal.

5. Incomplete or Incorrect Addresses

To ensure a smooth delivery experience, please double-check that you provide a complete and accurate shipping address along with a valid contact number. Voachi cannot be held responsible for delayed or failed deliveries resulting from incorrect or incomplete address details provided at checkout.

6. Damages or Lost Packages

We take immense care in packaging your clogs to ensure they arrive in perfect condition. However, if your order arrives damaged or gets lost in transit, please contact us within 48 hours of the delivery date at support@voachi.com. Please retain all original packaging materials and take clear photos of the damaged box/product, as this will help us resolve the issue swiftly.

7. Contact Us

If you have any questions or need further assistance with your shipment, we are here to help:

  • Email: support@voachi.com

  • WhatsApp/Call: 9625238263

  • Working Hours: Monday to Saturday, 11 AM to 6 PM