Refund policy

At Voachi, we take immense pride in the quality and craftsmanship of our footwear. Every pair of clogs and sandals undergoes a strict quality check before it is packed and shipped to you. However, if you receive a product that is damaged or defective from our end, we are here to make it right.

1. 7-Day Return Window

You can initiate a return request within 7 days from the date of delivery. Any requests made after 7 days will not be accepted.

2. Eligibility for Returns & Refunds

To maintain our quality standards, returns and refunds are strictly applicable only under the following conditions:

  • Manufacturing Defect: The footwear is torn, broken, or has a structural defect upon arrival.

  • Wrong Product Delivered: You received a completely different style, color, or size than what you originally ordered.

We do NOT accept returns or process refunds for:

  • Size Issues: Incorrect size ordered by the customer. (We highly recommend checking our detailed Size Guide before placing an order).

  • Change of Mind: If you simply do not like the product after receiving it.

  • Signs of Use: Products that have been worn outdoors, washed, scuffed, or altered in any way.

  • Minor color variations due to screen resolution or lighting during photography.

3. How to Initiate a Return

If your issue meets the criteria mentioned above, here is how you can claim a return:

  1. Reach Out: Email us at support@voachi.com within 7 days of receiving the order.

  2. Provide Proof: You must attach clear photographs of the defect. (Note: An unboxing video is highly recommended and helps us process your claim much faster).

  3. Keep it Original: The product must be completely unused, with all original tags attached, and packed in its original Voachi branded box.

4. Inspection and Refund Process

  • Once your return request is verified and approved via email, we will arrange a reverse pickup for the defective item.

  • Upon receiving the item at our warehouse, our Quality Control team will inspect the footwear.

  • If the defect is confirmed to be a manufacturing or transit damage from our side, we will approve your refund.

  • The refund will be initiated to your original method of payment and will typically reflect in your account within 5 to 7 business days after the inspection is completed.